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Terms of Use & Policies

Last updated: 26/04/2023

Our contact details

E-mail: hello[at]myvaflex[dot]com

Website Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern My VA Flex’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The Website is owned and operated by My VA Flex. Access to and use of this Website is provided by My VA Flex subject to the following terms and conditions and our Privacy Policy.

For purposes of this agreement, “Site” refers to the Company’s website, which can be accessed at “Service” refers to the Company’s services accessed via the Site. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of our Site or our Service.

“Material” means all of the information, data, text, graphics, photographs, links, or computer code or other material published on, contained or available on the Website; and

“Privacy Policy” means our privacy policy.

Please review the following terms carefully. By accessing or using the Service, you signify your agreement to these Terms of Use. If you do not agree to be bound by these Terms of Use in their entirety, you may not access or use the Service.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties:
    • Personal identifiers, contacts, and characteristics (for example, name and contact details)
    • Email addresses
    • customer financial information
    • employee data or
    • website user stats.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Your Personal Information

By using our website or any of our services, or providing us with any personal data, you agree to your personal data being used and disclosed in the manner set out in our Privacy Policy.

Privacy Policy

We collect the following types of information about you:

  • Personal identifiers, contacts, and characteristics (for example, name and contact details)
  • Email addresses
  • customer financial information
  • employee data or
  • website user stats.

How we get the personal information and why we have it:

Most of the personal information we process is provided to us directly by You for one of the following reasons:

  • Information you give us. For example, when you post information on our social media or submit a contact form, send us an email, register for an event or otherwise provide us with personal information
  • Information available publicly
  • Information we get from your use of our Website and services
  • Information from known third parties.

How we use your personal information

My VA Flex may contact those that have provided their details to us, although individuals are free to opt out of contact at any time, or change their contact preferences by making contact with us by emailing hello[at]myvaflex[dot]com.

Some typical examples of when we might use your details are sending out newsletters, letting you know about events, campaigns, direct marketing, maintaining the security of our system, improving our services, identifying trends and determining the effectiveness of our campaigns.

In order to achieve these, it may require us to share your data with a third party, for example to send out a mailing. We make every effort to ensure all data in this instance is securely transferred and we use reputable suppliers within the EU who comply with GDPR regulations.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • Your consent. You are able to remove your consent at any time. You can do this by emailing hello[at]myvaflex[dot]com
  • We have a contractual obligation
  • We have a legal obligation
  • We have a vital interest
  • We need it to perform a public task
  • We have a legitimate interest.

Keeping your Personal Information

We will retain your data for as long as we have no reason to believe the relationship between us no longer exists.

Personal information that we no longer need is securely disposed of and/or anonymised so you can no longer be identified from it. Some personal information may be retained by us in archives for statistical or historical research purposes although we will do this in a manner that complies with applicable data protection law.

Your Data Protection Rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello[at]myvaflex[dot]com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hello[at]myvaflex[dot]com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website:

Data collected by third parties on our behalf

Our site may use third party tools and applications such as Google Ads, Google Analytics or other social media analytics to allow us to analyse how visitors’ interaction with our site in order to improve our site and our services.


Cookies are small pieces of text that are stored by your browser. Each cookie has a name and is associated with a particular site. When your browser sends a request to a site (for example, to download a page, image, or video), the computer that responds (known as a server) may tell your browser to set one or more cookies. When your browser makes further requests to the same site it sends the cookies back to the server. This allows the server to remember you as you browse the site, and provide features such as shopping baskets or password-protected areas.

Types of cookies we use

We use the following categories of cookies:

Site preferences cookies

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third-Party Cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third-party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

To find out more detailed information on cookies please visit: or

From time to time, we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including but not limited to; Facebook, Twitter, Instagram and LinkedIn; will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Use of Images

Where possible we will attribute the creator of any images we may use on our site. If we use one of your images and have not credited you, please get in touch with us so we can rectify this.

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by My VA Flex and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website, you are able to link to other websites which are not under the control of My VA Flex. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, My VA Flex takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Fees & Payment

  • All work must be agreed upon in writing so all parties understand clearly what is going to happen and when
  • All work is conducted online, with virtual meetings via Teams, Skype or Zoom, or a good old phone call when required
  • All fees are payable in advance upon invoice, unless otherwise agreed
  • All work undertaken is subject to signed contracts or agreements being returned before work commences, this protects both parties
  • There is no rollover of hours unless agreed in writing, there are only so many hours in a day!
  • All fees are exclusive of VAT as we are not VAT registered
  • Our rates are subject to change without prior notice
  • My VA Flex’s online operating hours are Monday to Friday, 10:00 – 14:00, and do not include bank holidays, or the occasional family holiday, which will be communicated to those with agreements and contracts in place. We may conduct some of our work outside of these hours.